Frequently Asked Questions
Are you bonded and insured?
Absolutely. We are bonded and insured.
Will I always get the same cleaner?
You can request the same cleaner/s, however, if s/he is unavailable on your chosen date/time, we will send another fantastic employee to get the job done.
What is the cost of my cleaning?
Please visit our service pages for hourly and flat rates as well as special package pricing:
- Residential Cleaning Services
- Office Cleaning Services
- Retail Cleaning Services
How do I pay for the service?
For residential clients, we accept MasterCard, Visa, and American Express and Pay Pal, apple pay (along with other pay services you may know about.)
What should I do when you arrive?
Please provide the specialist with a walk through of the areas you requested to be cleaned. Please inform your cleaning specialist of any delicate items, broken pieces, or other notable changes in your home.
What if something in my home gets broken?
If you’re not home, we will contact you immediately and leave the item in clear view with a note. Our specialist will then complete a damage report to have your item replaced.
How do you access my home?
That is completely up to you. We are happy to accommodate your schedule in any way we can.
What should I have available to my cleaner?
Nothing at all. Our specialist will come equipped with all the necessary items to complete the job.
What is your cancellation policy?
If you need to cancel or reschedule your appointment, as a common courtesy please call us at least 48 hours in advance.
What if my cleaning falls on a holiday?
If your appointment falls on a holiday you will be contacted to reschedule your appointment either before the holiday or sometime after.
How do I provide feedback on my cleanings?
After your cleaning, we’ll email a survey requesting your feedback. We also have our social media links that will be included.
